什麼是 360 CTI？
360 CTI is a Salesforce-native AI telephony platform that helps sales and support teams handle every customer conversation from Salesforce. It offers AI voice agents, intelligent call routing, click-to-call, automatic call logging, real-time transcription, sentiment analysis, call recording, and analytics—all without switching applications. Improve agent productivity, customer experience, and sales performance with one unified calling solution.
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