Bernard

What is Bernard?

Bernard builds AI employees for home and commercial appliance servicers. They work across phone, text, email, warranty feeds, and existing systems to manage customer communication, scheduling, and dispatch, carrying each job through diagnosis, parts preparation, technician handoff, and follow-up. At the center is Pre-ID, which combines the exact appliance and its symptoms with repair history, similar completed visits, manufacturer guidance, and parts data to produce a diagnosis, ranked parts, and follow-up questions. Technicians arrive prepared with the right parts, helping servicers complete more repairs on the first visit. We’re building the world’s most efficient appliance servicers, creating happier customers and a more connected appliance ecosystem. Learn more at https://bernardhq.com/

From the website

Bernard: phones, booking, and parts pre-ID for appliance repair

Bernard is software that answers the phones, books the jobs, and pre-IDs the parts for appliance repair servicers.