PRISM Training Labs
The support training that teaches how to think.
什么是 PRISM Training Labs？
Most support onboarding is process docs and shadowing. The first real investigation happens live — with a customer waiting. PRISM is the practice environment that's missing in between. Agents are dropped into realistic CRM environments they've never seen — no walkthrough, no scripted path. The system changes every scenario. Thinking has to transfer, not memory. Managers get full visibility across investigation quality, reasoning patterns, and escalation dependency.
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