Udesk Agent Assistent

什麼是 Udesk Agent Assistent？

Udesk Agent Assistent is an AI-powered tool that supports customer service agents in real time. It analyzes customer intent and automatically recommends responses, knowledge articles, and workflow guidance during live interactions. Key features include speech transcription, smart knowledge suggestions, script prompts, and compliance reminders — helping agents resolve issues faster, reduce handling time, and deliver consistent, high-quality customer experiences.