Fin Analytics

什麼是 Fin Analytics？

Fin Analytics fills the gap in Intercom's native reporting — giving support managers the data that Fin doesn't surface on its own. Topic-level failure breakdown, KB gap detection, performance trends over time, and weekly digests — so you know exactly where Fin is struggling, what to fix, and whether your changes are working. Built for CX ops teams who want to improve Fin, not just report on it.