什麼是 ciopulse？
CIOPulse is a real-time CSAT platform for IT service teams. Every resolved ticket triggers a short survey linked to the incident, agent, and team. PulseAI summarizes open-text feedback and enables automatic service recovery for low scores, with an average response time of 18 minutes. It works with any ITSM via URL integration and offers a certified app for ServiceNow, trusted by enterprise organizations across multiple industries.
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