TicketBoard

TicketBoard이란?

TicketBoard is a focused analytics dashboard for Zendesk support operations. See volume, backlog, first response and resolution timing, and quality signals like reopen rate—with filters for time, status, organization, and tags. Built for support leads, small teams, and agencies that need clarity without CSV exports or heavy BI. Connect Zendesk, review what changed this week, and drill from metrics to the tickets behind them. The goal: fast, trustworthy support ops visibility for weekly reviews.